The principles of continuous improvement whilst providing value for money always plays a key role in our partnerships, both in achieving the partnership objectives and delivering better services to our customers.  In all our long-term partnerships we embed continuous improvement in the day-to-day processes, policies and targets whilst developing comprehensive commercial solutions and strategies that deliver value for money over the life of the contract, and the staff of DCUK FM are committed to the continuous improvement of all aspects of our operations.

DCUK FM adopts a collaborative approach to working with clients, residents and other stakeholders to achieve joint overall agreed service levels used to measure the delivery of the service. 

The objective is to constantly challenge the current levels of service provision and seek to provide continuous improvement through innovation. It is crucial that all stakeholders are engaged in the process to ensure it is not entirely service provider led. Some measures are consistently exceeded and target levels are adjusted to reflect an increased level of performance.

The company also operates a quality system and endorses the concept of Total Quality Management and of continuous improvement.

Through effective management, the company’s goal of achieving customer satisfaction, continuous improvement and business efficiency is achieved.  This is measured through our KPI procedures. 

  • company image "Using DCUK FM's expertise has ensured that Centrica has been able to effectively manage its portfolio and provide safer working environments." - Centrica
  • company image "“Ductclean have been outstanding on this job…Extremely professional, high tech tools and quality/standard of work is very high”" - Afwaan – Senior Consultant
  • company image "“Many thanks to you and your company for an excellent job carried out and the additional help carried out beyond your remit”" - John
  • company image "“Thank you very much once again for excellent service”" - Teressa
  • company image "“Just a quick thank you for the work carried out by your team, we are very pleased with the result and the way the work was carried out”" - Dave – Senior Catering Manager
  • company image "The quality of workmanship, attention to detail, response to the varying risk issues and subsequent resolve have been exceptional" - Cofely
  • company image "They are an extremely professional, Health & Safety conscious and well-managed company. Their contract management is 'second to none'" - The London Borough of Havering
  • company image "Ductclean have demonstrated great commitment to get the process right and competence in meeting expectations" - Spirit Pub Company