The principles of continuous improvement whilst providing value for money always plays a key role in our partnerships, both in achieving the partnership objectives and delivering better services to our customers. In all our long-term partnerships we embed continuous improvement in the day-to-day processes, policies and targets whilst developing comprehensive commercial solutions and strategies that deliver value for money over the life of the contract, and the staff of DCUK FM are committed to the continuous improvement of all aspects of our operations.
DCUK FM adopts a collaborative approach to working with clients, residents and other stakeholders to achieve joint overall agreed service levels used to measure the delivery of the service.
The objective is to constantly challenge the current levels of service provision and seek to provide continuous improvement through innovation. It is crucial that all stakeholders are engaged in the process to ensure it is not entirely service provider led. Some measures are consistently exceeded and target levels are adjusted to reflect an increased level of performance.
The company also operates a quality system and endorses the concept of Total Quality Management and of continuous improvement.
Through effective management, the company’s goal of achieving customer satisfaction, continuous improvement and business efficiency is achieved. This is measured through our KPI procedures.