Social Housing Landlord – Surrey County Council:
We complete several small asbestos removal projects to the houses under the Raven Housing Trust contract. The houses vary in what asbestos they have however, typically we find that we are removing asbestos cement or a in regularly used areas such stair, kitchen or boiler cupboards.
For each project we provide the tenant with a customer satisfaction questionnaire upon completion of the works. This questionnaire has been designed to monitor our quality of service and is also used for the client to monitor their service to the tenants. As part of the key performance indicators set out we must achieve a minimum of 90% satisfaction during each quarter of the year. We have achieved this minimum mark throughout the life of the contract.
Summary of works:
Asbestos removal to housing properties
One team is allocated to the works and can complete the asbestos removal to up to 4 properties a day dependent on asbestos contamination.
Projects are scheduled in no more than 3 weeks ahead of time as per RHT’s process